Privacy Policy

Last Updated: January 15, 2025

At CloudXApiNet, we take your privacy seriously and are committed to protecting your personal information. This comprehensive privacy policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services.

We understand that trust is fundamental to our relationship with you, and we want to be completely transparent about our data practices.

Information We Collect

We collect several types of information to provide and improve our services. The information we gather helps us understand your needs and deliver better solutions tailored to your business requirements.

Personal Information

This includes your name, email address, phone number, company name, and job title when you contact us or request information about our services.

Technical Data

We automatically collect IP addresses, browser types, device information, operating systems, and website usage patterns to optimize our platform performance.

Communication Records

When you contact our support team or participate in consultations, we may record these interactions to ensure quality service and resolve any issues effectively.

Business Information

Details about your business operations, current challenges, and objectives that you share during consultations to help us provide relevant recommendations.

How We Use Your Information

Your information is used exclusively to provide our services and enhance your experience with CloudXApiNet. We never sell your personal data to third parties or use it for purposes unrelated to our business relationship.

  • Responding to your inquiries and providing technical support
  • Delivering our IT consulting and API development services
  • Sending important updates about our services or changes to our policies
  • Analyzing website performance to improve user experience
  • Complying with legal obligations under Taiwan's Personal Data Protection Act
  • Maintaining security and preventing unauthorized access to our systems
  • Creating anonymized reports to better understand market trends

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and international privacy standards, you have several important rights regarding your personal information. We're committed to honoring these rights and making the process as straightforward as possible.

  • Right to Access: You can request a copy of all personal information we have about you, including how we obtained it and how we're using it.
  • Right to Correction: If any of your personal information is incorrect or outdated, you can ask us to update it immediately at no charge.
  • Right to Deletion: You may request that we delete your personal information, subject to certain legal and business requirements.
  • Right to Data Portability: You can request your data in a commonly used format to transfer to another service provider if you choose.
  • Right to Object: You can object to certain types of data processing, particularly for marketing purposes or automated decision-making.

Data Storage and Retention

We store your information only as long as necessary to fulfill the purposes outlined in this policy. Your data is kept secure in Taiwan-based servers with appropriate backup systems to prevent data loss.

Personal information from consultations and service inquiries is typically retained for three years after our last interaction, unless you request earlier deletion. Technical data like website analytics is anonymized after six months and kept for statistical purposes only.

Business communication records may be kept longer if required by Taiwan business regulations or if there's an ongoing service relationship. We regularly review our data retention practices to ensure we're not keeping information longer than necessary.

Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Encryption

All data transmission is secured with SSL/TLS encryption, and sensitive information is encrypted at rest using industry-standard protocols.

Access Control

Only authorized personnel have access to personal information, and all access is logged and monitored for security purposes.

Regular Audits

We conduct regular security assessments and updates to ensure our systems meet current cybersecurity standards.

Data Backup

Secure, encrypted backups are maintained to protect against data loss while ensuring continued privacy protection.

Third-Party Relationships

CloudXApiNet works with carefully selected partners and service providers who help us deliver our services effectively. These relationships are governed by strict data protection agreements.

We may share limited information with cloud hosting providers for website operation, email service providers for business communications, and analytics services to understand website performance. All third-party partners are required to maintain the same level of data protection that we provide.

We never share your personal information with marketing companies, data brokers, or other businesses for their independent use. Any data sharing is limited to what's necessary for providing our services to you.

International Data Transfers

While our primary data processing occurs within Taiwan, some of our trusted service providers may process data in other jurisdictions. When international transfers occur, we ensure appropriate safeguards are in place.

These safeguards include standard contractual clauses approved by data protection authorities and verification that receiving countries maintain adequate data protection standards. You have the right to obtain information about these transfers and the protections in place.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email if we have your contact information, or through a prominent notice on our website.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

Privacy Questions and Requests

If you have questions about this privacy policy or want to exercise your privacy rights, please contact our privacy team:

Email: contact@cloudxapinet.app
Phone: +88633471239
Address: 540, Taiwan, Nantou County, 南投市順溪北路一段8號

We typically respond to privacy requests within 30 days and will work with you to resolve any concerns about how your information is handled.

This privacy policy is effective as of January 15, 2025, and applies to all information collected by CloudXApiNet through our website and business operations.